Refund policy

HIBISCUS – Returns & Exchanges Policy

Effective Date: 01/01/2025

We design and produce our collections with care, and we want you to feel amazing in what you wear. Because HIBISCUS pieces are produced in limited runs using sustainable materials, we operate an exchange-based policy, and refund based on the terms below.

Returns Eligibility

We offer exchange, store credit or full refund within 14 days of delivery, provided:

• The item is unworn, unwashed, and in its original condition
• Tags (if applicable) are intact
• You notify us within the timeframe

Non-returnable items include:

• Items worn or damaged by customer
• Custom, made-to-order, or pre-sale items
• Gift cards or promotional giveaways

To request an exchange, email hello@hibiscus.fashion with your:

• Order number
• Item(s) you wish to exchange
• Reason for the exchange

We will respond within 48 hours with next steps.

Shipping Costs

You are responsible for return shipping costs unless the item was incorrect or defective. We recommend tracked postage, as we cannot be held responsible for items lost in return transit.

Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll issue a replacement or alternative once verified.